Frequently Asked Questions

We are no longer requiring masks or practicing Covid related protocols. We are so happy to see everyone's faces again, and you are welcome to come into the exam room during appointments. If picking up medications or food please meet our receptionist at the front desk, up the ramp at the front of our building which faces Vista Avenue.

You are always welcome to call to see if there are any openings in our schedule. If our schedule has filled and your pet is experiencing an urgent situation we may ask if you're willing to do a "drop off" appointment. This means you will drop your pet off with us as soon as possible that day and we will see your pet shortly. The doctor will call with updates and to let you know your pet is ready for pickup. Drop offs will include a $30 urgent care fee and a hospitalization fee ranging from $15-52 depending on length and intensity of the stay. We have a limited number of drop off appointments each day for urgent situations.

Wellness visits are the perfect time to talk about your pet's behavior and physical wellbeing.  Keeping up on annuals can help your pet live a longer, healthier life by catching issues while they are young. The doctor may find medical issues during an exam which the pet hasn't been showing signs of. State law requires our patient's annuals to be up-to-date in order to send medications home with you.

For standard surgeries such as spays and neuters, mass removals and dental cleanings, we ask that your pet is dropped off between 7 - 8AM the day of the surgery. We will give you a call when your pet is finished and waking up from anesthesia and pick up time is generally between 4 - 5PM. Any pet undergoing anesthesia must fast for 12 hours prior to the surgery.

Our veterinarians like to see all our small furry friends -- we provide care for rats, hamsters, guinea pigs, ferrets, rabbits, and even chickens, as well as cats and dogs.

We require that your bill is paid in full at the time of service and are unable to offer payment plans through our office. For payment we accept all major bank cards, checks, cash, and 

Care Credit. We strive to keep our clinic prices affordable so your best friend can get the quality care they deserve.